Payment Method:
Payment for purchases may be made by any of the following :
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By credit card using our secure online shopping checkout system. |
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By calling us at 408-531-1342 (M-F 10:00 AM - 5:00 PM PST- West Coast) and using your credit card or check/cashiers check/money order |
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Fill the online form for any queries |
Please read the return policy before you make a purchase Return Policy (also read our disclaimer)
1. No returns or refunds on purchases unless due to the following:
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Shipping Damage |
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Manufacturing Defect found before usage |
To benefit our customers, we will not charge any additional fee or shipping charge for the replacement product due to the above stated reasons. See item 3 also.
Note: Contact us within 14 working days after receiving the shipment to report any problems or defect in the product/service you purchased from us.
2. We cannot accept returns due to the following:
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Damage after usage or |
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Damage due to incorrect usage |
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Any other reason other than the above stated in 1 |
For these reasons please send the product to warranty service center (if applicable) mentioned in the warranty card
3. Shipping Charges
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For any refunds if applicable, shipping charges are not refundable unless due to the reasons stated in item 1 or if the shipping was free during sale |
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But shipping charges for product return from the customer to us for any reason will not be refunded |
4. Returns of unused units/items
If any unit/item is returned unused with original packaging for reasons other than stated in #1 or #2 mentioned above, there will be 30% restocking fee and must be within 20 days of unit purchase
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